Customer Portal

Customer Portal

Fairfield Homes, Inc

A Transparent, Tech-Driven Customer Experience

Scheduling process

Using the #1 construction project management software — BuilderTrend — to keep projects on track, budgets in line, and customers informed.

Fairfield Homes Inc is the only custom home builder in the area that gives you direct, secure, anywhere access to your custom home building project via an easy-to-use app. We believe that connecting everyone involved and being transparent doesn’t simply help save time and money— it delivers peace of mind and creates the positive, satisfying customer experience you and your family deserve.

Use Your Private Customer Portal To:

  • Check the schedule and daily progress on the build
  • Communicate with the project manager
  • Take and post pictures
  • Review documents including the contract, specifications, selections, custom layouts, and lists


Messaging:

Ask questions, get answers, and stay fully informed every step of the way.


Communication:

Avoid surprise delays and costly errors. When details slip through the cracks, it's inevitable: mistakes happen. But when every change order and selection is tracked: success happens. It is key that our material suppliers, subcontractors, and staff get notices with appropriate lead times for each order and tasks that need to be completed.

Customer portal layout
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